FAQ
Quick answers. Still stuck? Read policies in simple language
- Do I need insurance?
- No. ClaraShift sessions are priced transparently so you can access support without navigating insurance.
- Is this clinical psychology?
- No. ClaraShift provides wellness and counselling-style support. We do not provide clinical assessments, diagnoses, or clinical psychology services.
- What languages are sessions available in?
- ClaraShift therapists list the languages they offer on their profiles. Choose someone whose languages feel comfortable for you.
- How long is a session and how do I join?
- Sessions typically last 45–60 minutes. You choose video, audio, or chat, then join from a private link at your booked time — no app install required.
- Video, audio, or chat?
- All three formats available. First session $49. Follow-ups $89 (video) or $69 (audio and chat — same price).
- What is my Client ID?
- When you create an account, you get a Client ID like CS-0001. Each session gets a Session ID like CS-0001-S01. These help support find your records quickly.
- Can I log in with username instead of email?
- Yes. Email is required on your account, but you can sign in at /auth using either your email or your username plus password.
- Where are your policies?
- Privacy Policy, Terms, Refunds, and US Privacy Rights are linked in the footer. For simple explanations, visit /policies-explained.