1. Services
ClaraShift connects you with independent wellness professionals for video or audio sessions. Providers are not ClaraShift employees.
Important: Services are wellness support, not clinical psychology, diagnosis, or emergency care. If you are in crisis, call local emergency services immediately.
2. Accounts & IDs
You must be 18+ (or age of majority in your region). Email is required. You receive a Client ID (CS-0001 format) and Session IDs (CS-0001-S01 format) for your records.
You may set optional profile details (avatar, age, gender, emergency contact, username). After you save profile changes, those details lock for 14 days before you can edit them again. This keeps account records stable for billing and support.
3. Payments
Prices are shown at checkout and in your region's currency where applicable. Self-pay — not billed through insurance on ClaraShift. See Refund & Cancellation Policy.
4. Acceptable use
No harassment, illegal activity, or attempts to move sessions off-platform to avoid fees. We may suspend accounts that violate these terms.
5. Disclaimer
The platform is provided "as is." ClaraShift is not liable for provider advice beyond applicable law. See full disclaimer at /disclaimer.
6. Privacy
Our Privacy Policy is incorporated into these Terms. US residents: see also /privacy-rights.
7. Changes
We may update these Terms. Material changes will be posted on this page with an updated date.