What data we collect
We collect information you give us when you sign up, book, or contact support:
- Name, email (required), username, Client ID (e.g. CS-0001)
- Payment and billing details (processed by our payment provider)
- Session metadata (Session IDs like CS-0001-S01, times, format video/audio)
- Messages with your wellness professional on our platform
- Device and usage data (cookies, IP region for pricing — see Privacy Rights page)
Why we use your data
- Provide and improve wellness sessions and your MySpace dashboard
- Process payments and show pricing in your local currency
- Send session reminders and account messages
- Keep the platform secure and prevent abuse
- Comply with law when required
How long we keep data
We keep account and session records while your account is active and for a reasonable period after, as needed for legal, tax, and dispute purposes. You may request deletion subject to legal limits — email privacy@clarashift.com.
Security
We use encryption in transit, access controls, and industry-standard hosting (Supabase, Cloudflare). No system is 100% secure — use a strong unique password.
Wellness vs clinical care
ClaraShift is a wellness platform. We do not provide clinical assessments or clinical psychology. This Privacy Policy describes our general platform data practices, not a HIPAA Notice of Privacy Practices for medical treatment.
Contact
privacy@clarashift.com